Shipping policy

Shipping Policy

Thank you for shopping with us! We take great pride in crafting high-quality aviation-themed décor and gifts. Below is everything you need to know about our shipping process:

Processing and Shipping Times

  • Standard Products: Orders for standard, non-customized products will typically be processed and shipped within 3-5 business days.
  • Customized Products: Customized or personalized items require additional time for creation and personalization. These orders are typically processed and shipped within 7 business days.

Shipping Methods

We offer shipping via the following carriers:

  • USPS
  • UPS
  • FedEx

Shipping rates are calculated at checkout based on the size, weight, and destination of your order.

Military Shipping

We are proud to support our troops and offer free shipping to U.S. military bases both within the U.S. and overseas. If you need assistance with how to properly ship to a military address or have specific questions regarding international military shipments, please contact us at sales@smithvalleyaviation.com before placing your order. We’re happy to assist with shipping details to ensure your order arrives safely.

Domestic Shipping (U.S. Only)

We currently only offer domestic shipping within the United States. This includes shipping to U.S. military bases located overseas, but we do not offer international shipping to non-military addresses.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email so you can easily monitor your package’s progress. If you don't receive tracking information or need help tracking your order, please don’t hesitate to reach out to us.

Lost or Damaged Packages

In the unfortunate event that your package is lost or damaged during transit, please contact us immediately. We will assist you in filing a claim with the shipping carrier and work to resolve the issue. We recommend that you keep all packaging and take photos of any damages to help with the claim process.

Please Note

  • Orders are processed and shipped Monday through Friday, excluding U.S. holidays.
  • We are not responsible for delays caused by the shipping carrier or weather-related issues.
  • Please ensure your shipping address is correct before placing your order to avoid delays or misdeliveries.
  • We do not offer international shipping to non-U.S. or non-military addresses.

Thank you for your support of our small business! If you have any questions about shipping or need assistance with your order, feel free to contact us at sales@smithvalleyaviation.com. We’re here to help!